In plain language: This explains what information SpecIQ collects when you use our site or contact us, how we use it, who we share it with, and the choices and rights you have. Because we sell across the US, Canada, and internationally, this policy covers the privacy rules in those regions.
1. Who We Are and What This Covers
The Panel Shoppe, LLC, doing business as SpecIQ, is responsible for the personal information collected through speciqbuilt.com and through our sales process. This policy covers the Site, our quote and contact forms, our newsletter, our text message channel, and related interactions. You can reach us at [email protected].
2. Information We Collect
In plain language: The information you give us, plus some technical information collected automatically.
Information you provide: your name, company, job role, email, phone number, mailing or shipping address, project details, and files you upload such as shop drawings, which may contain technical or business information. If you join our newsletter or text us, we collect your contact details and the content of your messages.
Information collected automatically: your IP address, device and browser details, the pages you view, referring web addresses, and similar usage information collected through cookies and similar technologies, as described in our Cookie Policy.
Information from others: carriers, payment or credit references, and business contact data, where applicable.
We do not intentionally collect sensitive categories of personal information, and you should not upload them to us.
3. How We Use Information
- To respond to quote requests and inquiries.
- To design, build, test, ship, and support the Products.
- To manage orders, invoicing, and accounts.
- To send service messages about your orders.
- To send our newsletter and marketing where permitted.
- To operate, secure, and improve the Site.
- To meet our legal obligations.
For visitors in the EU, UK, and Canada, our legal bases for processing are performance of a contract, our legitimate interests in operating and growing the business, your consent (for example, for the newsletter and non-essential cookies), and compliance with the law.
4. How We Share Information
In plain language: We do not sell your personal information. We do share it with the service providers who help us run the business.
We share personal information with service providers and suppliers who help us operate, including shipping carriers such as FedEx, UPS, and DHL, payment processors, IT and hosting providers, analytics providers, email and SMS providers, and the panel suppliers needed to fill your order. We also share information with our professional advisors, with authorities where the law requires it, and with a successor in the event of a merger or sale of assets.
We require service providers to protect the information and to use it only for the services they provide to us. We do not sell your personal information, and we do not share it for cross-context behavioral advertising as those terms are defined under US state privacy laws.
5. Payment Information
In plain language: We do not store full card numbers on the website.
The Site does not take card payments at checkout. Where you pay an invoice, payment is handled by a third-party processor or by bank transfer. We do not store full payment card numbers on the Site.
6. Cookies and Similar Technologies
We use cookies and similar tools as described in our Cookie Policy. You can control cookies through your browser settings.
7. How Long We Keep Information
We keep personal information only as long as we need it for the purposes described above, including to support reorders of custom designs, to meet warranty and legal obligations, and to resolve disputes. After that, we delete or anonymize it.
8. How We Protect Information
We use reasonable physical, organizational, and technical safeguards that are appropriate to the nature and sensitivity of the information. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.
9. International Transfers
In plain language: Your information may be processed in the US and in other countries.
We are based in the United States, and your information may be processed there and in other countries whose data protection laws may differ from those where you live. Where required, we use appropriate safeguards, such as Standard Contractual Clauses, for cross-border transfers of personal information from the EU, UK, and Canada.
10. Your Marketing Choices
You can unsubscribe from marketing emails using the link in each email, and you can stop text messages by replying STOP. We may still send you service messages about your orders.
11. Your Privacy Rights
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. To exercise your rights, contact us at [email protected]. We will verify your request and respond within the time required by the law that applies to you.
12. US State Privacy Rights, Including California
In plain language: California and some other US states give you specific privacy rights.
Residents of California and certain other US states may have rights to know about and access their personal information, to delete or correct it, and to opt out of any sale or sharing of personal information, as well as the right not to be discriminated against for exercising these rights. We do not sell personal information. You may use an authorized agent to submit a request, and where required we honor recognized opt-out preference signals such as Global Privacy Control. We provide these rights consistent with the California Consumer Privacy Act, as amended, and similar state laws.
13. Canadian Privacy, Including Quebec Law 25
In plain language: Canadian visitors have rights under PIPEDA and, in Quebec, under Law 25.
We handle the personal information of Canadian individuals in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, for residents of Quebec, Law 25. You may access and correct your information and withdraw consent, subject to legal and contractual limits. For Quebec, our privacy contact below acts as the person responsible for the protection of personal information.
14. EU and UK Privacy (GDPR)
In plain language: If you are in the EU or UK, GDPR rights apply to you.
If you are in the European Economic Area or the United Kingdom, you have rights under the GDPR and UK GDPR, including the rights of access, rectification, erasure, restriction, portability, and objection, and the right to lodge a complaint with your local supervisory authority. Our legal bases for processing are described in Section 3.
15. Email and Text Marketing (CASL and SMS Consent)
In plain language: We only message you with permission, and you can opt out at any time.
For our newsletter and promotional messages, we rely on your consent and comply with Canada’s Anti-Spam Legislation (CASL) and applicable US rules. For text messages, you consent to receive texts at the number you provide, message and data rates may apply, you can reply STOP to opt out, and you can reply HELP for help.
16. Children’s Privacy
The Site is intended for business users and is not directed to children. We do not knowingly collect personal information from children.
17. Changes to This Policy
We may update this policy from time to time. The current version and its effective date are always posted on the Site, and we will highlight material changes where appropriate.
18. Contact Us
The Panel Shoppe, LLC (doing business as SpecIQ)
2014 Holland Ave., Unit 494, Port Huron, MI 48060, USA
Email: [email protected]